How BigHub Market collects, uses, protects and deletes your information.
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We collect the details you give us when you create an account or list a business — your name, username, email, phone number, profile photo, business details, verification documents, and the posts, products, photos and videos you publish. We also collect how you use the app, such as pages viewed, searches, likes, comments and follows, so the platform can work properly for you.
We use your information to run BigHub Market: showing your profile and listings, powering search and suggestions, delivering notifications and messages, processing subscriptions and ads, verifying identities, keeping the platform safe, and improving the experience. We never sell your personal information.
Business details you publish — name, category, description, location, opening hours, photos and contact options — are public so customers can find and reach you. Verification documents are private and are reviewed only to confirm your identity or business. They are never shown publicly.
With your permission we use your device's location to show nearby businesses, local suggestions and prices in your currency, and to help you set your business address. Sharing your location is always optional — you can decline and choose your country, state and city manually. Live location shared in a chat is visible only to the people in that conversation.
Photos and videos you upload to posts, products, stories or your profile are stored securely and shown according to where you posted them. Camera and media access is requested only when you choose to capture or upload content, and is used solely for that purpose.
Reviews, ratings, comments, mentions and other content you post are public and linked to your profile. You keep ownership of your content and grant BigHub Market a licence to display it on the platform. You can delete your own posts and comments at any time.
Your email and phone number are used for sign-in, security alerts, password resets and important notices. They are kept private and are not shown on your public profile unless you add them as public business contact options yourself.
We use a small number of trusted providers to run the platform — hosting, secure sign-in (including Google and Apple), maps and location lookup, and payment processing for subscriptions and ads. These providers only receive the information needed to perform their service.
We protect your account with encryption in transit, strict access controls, sign-in attempt limits, and server-side checks that confirm you own your data before anything is returned or changed. Private records such as follower lists, messages and verification documents are readable only by the people involved.
We keep your information while your account is active. Content you delete is removed from public view immediately and from our systems within a reasonable period. Some records may be kept longer where required for security, fraud prevention or legal obligations.
You can permanently delete your account at any time from Settings → Danger zone. Deletion removes your profile, businesses, products, posts, stories, messages, reviews and sign-in account. This action cannot be undone.
You can access and correct your information from your profile and settings, download or remove your content, control location and notification permissions from your device, and request deletion of your account. To make a privacy request, contact us using the details below.
BigHub Market is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has created an account, contact us and we will remove it.
We may update this policy as the platform evolves. Material changes are announced in the app before they take effect. Continuing to use BigHub Market after an update means you accept the revised policy.
Questions about this policy or your privacy? Email us at support@bighubmarket.com and our team will help you.