How to be a good member of the BigHub Market community. Last updated October 2026.
These Community Guidelines apply to everything you do on BigHub Market — posts, photos, videos, stories, comments, reviews, messages, live streams, listings and business profiles. They sit underneath the User Agreement (/agreement); where the two overlap, the stricter rule applies.
Post real content about real things. Listings, prices, quantities and business details must be truthful. Do not misrepresent what you sell, fake activity or engagement, or present a business you are not authorised to represent.
No harassment, threats, hate speech, bullying, stalking or targeted abuse of any kind. No content that attacks people because of their ethnicity, religion, gender, disability, sexuality or nationality. No sexually explicit content, and no content that exploits or endangers children.
Do not list or promote anything illegal in Nigeria or in any country where the item would be sold — including counterfeit goods, weapons, drugs, wildlife, stolen goods and unsafe products. Do not use BigHub Market to organise violence, fraud or any other crime. See the User Agreement (/agreement) for the full prohibited-conduct rules.
Post only content you own or have permission to use. Do not copy other people's photos, videos, logos or product descriptions as your own. Copyright complaints, counter-notices and our repeat-infringer policy are described in the Copyright Policy (/copyright-policy).
No unsolicited bulk messages, fake orders, fake reviews, review swapping, or schemes to collect payments dishonestly. Do not manipulate badges, promotion results or rankings. Do not pressure people into paying off-platform through channels that break our Scam Protection Centre guidance.
Do not impersonate another person, business or brand, or use a handle, photo or description designed to make people think you are someone else. One account per person — do not run extra accounts to evade limits, suspensions or bad reviews.
Do not publish other people's private information — phone numbers, home addresses, identity documents or financial details — without their consent, and do not share another user's private messages publicly.
Write reviews about your own genuine experience with a business. Businesses may reply publicly but may not incentivise, alter or delete genuine reviews. Report reviews that break these guidelines and our team will investigate.
If you see content or behaviour that breaks these guidelines, report it. Every post, comment, review, listing and profile has a report option, and our Help & support team reads every report. Reporting something that puts the community at risk helps everyone — and reporting in bad faith is itself a violation.
Depending on how serious a violation is, we may remove content, warn the account, restrict features, remove a badge, suspend a listing or business, or close an account. Serious violations — fraud, threats, child safety, illegal goods — can mean immediate closure. We may share information with law enforcement on lawful request. If you believe we made a mistake, reply to any enforcement message or write to support@bighubmarket.com and we will review it.
We may update these guidelines as the platform evolves; the latest version is always on this page. BIGHUB MARKET GLOBAL Ltd, 44 Presidential Road, Ogui, Enugu, Nigeria — support@bighubmarket.com. See also our User Agreement (/agreement), Privacy Policy (/privacy), Return Policy (/return-policy) and Cookie Policy (/cookies-policy).